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Elements and Performance Criteria

  1. Evaluate the value stream
  2. Liaise regularly with chain members
  3. Monitor the value added at each step
  4. Continue to reduce muda (waste)

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Customer requirement stages where value stream actions may occur include one or more of:

sales outlet/representative

information gathering, data analysis and research

product design

raw material sourcing

intermediate processing

final assembler/collation/preparation

support services (e.g. accounting, finance and legal)

storage and delivery to customer

after market support.

Value-added as perceived by the customer includes one or more of:

technical benefits/features

location benefits/features

aesthetic benefits/features

information benefits/features.

Techniques for value stream mapping include one or more of:

hard copy (e.g. paper or whiteboard)

appropriate software tools

expert group

participation by gemba representatives

participation by all impacted personnel.

Muda (waste) includes all of:

excess production and early production

delays

movement and transport

poor process design

inventory

inefficient performance of a process

making defective items

activities which do not yield any benefit to the organisation or any benefit to the organisation’s customers.

Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to manage a value stream including knowledge of:

customer perception of value added and muda

the process(es) covered by the value stream

performance indicators for each value stream step

value stream analysis and mapping

methods of reducing muda/increasing perceived value added

upstream and downstream components of the value stream which are beyond the individuals scope of authority to manage.